Slide background
Slide background
Slide background
Slide background

So what is Telehealth?

It’s simple: you can receive medical care from U.S board-certified doctors anytime, anywhere. 24/7/365. Simply stated, our Telehealth service is a more convenient, more cost effective way for you to resolve many of your medical issues, including having prescriptions filled. No need for an appointment. No need to drive to a doctor’s office.

FlexCare Telehealth Package

Your Telehealth membership covers the member, spouse and dependents for unlimited usage. Your Telehealth membership also includes fitness club discounts and travel assistance at no additional cost. Other services are available such as Doctors online, medical advisor, prescription savings, discount dental, discount vision and many others.

Telehealth for organizations

Health care expenses, premiums and out-of-pocket costs are putting the crunch on health plans, employers, unions and patients alike. 73% of Americans have difficulty receiving timely medical care. That is where our Telehealth service helps by both lower costs and increasing the health of members.

How Telehealth Works

Telehealth was developed to serve a growing number of people in need of medical services but unable to access care at the appropriate level. Every day, thousands of patients are deferring treatment they need because they do not have convenient access to care. Thousands more seek care at the ER, the doctor’s office or an urgent care clinic that could have been provided much more quickly, conveniently, safely and cost-effectively over the phone or online. Telehealth is a fast-growing, multi-billion dollar marketplace today improving consumer healthcare around the globe. The American Medical Association has reported that as many as 70% of all doctor visits are for information only or for matters that can be handled over the phone. Data shows that over 36 million Americans have been treated through Telehealth consultations.

Telehealth Quick Facts & ROI:

  • 125,000 medical consultations
  • 91% resolved successfully
  • 97% patient satisfaction
  • 16 minute average wait time

Redirection of Care:

  • 43% would have gone to primary care physician
  • 34% would have used urgent care
  • 8% would have used emergency room
  • Each medical visit cost an average of 4 hours of productivity

Average Savings was over $250 per call!

  • Contact Telehealth

    Simply log in to your account or call 1-800-Teladoc to request a phone or online video consult with a Telehealth doctor. The average doctor call back time is 16 minutes.

  • Talk With a Doctor

    A U.S. board-certified doctor or pediatrician licensed in your state reviews your Electronic Health Record (EHR), then contacts you, listens to your concerns and asks questions. It’s just like an in-person consult.There is no time limit to the consult.

  • Resolve Your Issue

    The doctor recommends the right treatment for your medical issue. If a prescription is necessary, it’s sent to the pharmacy of your choice. 90% of members report that the Telehealth doctor resolved their issue.

  • Settle Up

    You can request a receipt for deductibles or reimbursement, if needed. The doctor updates your HIPAA-compliant EHR based upon the consult. Telehealth is a qualified expense for HSA, FSA and HRA accounts.

  • Smile

    At the end of every call, the doctor will ask if he’s answered all of your questions, and we’ll follow up to make sure you’re delighted with the service. With your permission, we can even send a record of your encounter to your current doctor. 95% of members were happy with their consult, and 92% said they’d use Telehealth again.

Telehealth Success Stories


After giving them a call, I was surprised when a doctor called me back in 20 minutes. Not only did he send in a prescription for an antibiotic but he spent about 15 minutes answering questions I had about other minor aches and pains I had. I was very surprised how professional the whole process was and will use this service again and again.

WilliamTelehealth Customer

I was on a weekend vacation with my wife and felt I was getting sick. While in the airport, I called Teladoc. The doctor called me back in less than 15 minutes. She asked me questions about my symptoms and after about 5 minutes determined I had a sinus infection and called in a prescription. Several hours later, when my plane landed, I stopped by the pharmacy and picked it up. There is no way I could have seen a doctor that day yet I was on my medication before dinner. I was very impressed.

HaroldTelehealth Customer

My daughter and son-in-law left the kids with my husband and I for the weekend. They told us that if any of the kids got sick to call Teladoc. Sure enough, my granddaughter woke up late Sunday night with a bad earache. I told my husband I was taking her to the emergency room and he told me to try Teladoc first. I wasn’t that comfortable with that idea but I called. A doctor called us back in 5 minutes, calmed me down and prescribed some ear drops that we were able to get at an all-night pharmacy. It didn’t cost a penny to talk to the doctor.

ElizabethTelehealth Customer

We went onto our Teladoc account and requested a video consult and received a link and an appointment time. At 2pm sharp we went onto that link and we were talking directly to the doctor through our computer. She gave us a diagnosis and some valuable advice along with a prescription. This is a “must have” benefit that every family should have, especially since it takes so much time and money to see a doctor today.

AngelaTelehealth Customer