Telephone
Our highly trained support staff will answer your incoming calls
as you need it.
Chat
Integrate our LiveChat into your website and we'll answer your customer's questions!
Email
Direct your customer emails to us and we will process their requests 24 hrs a day.
Give Your Business the Strength of a Multimillion Dollar Customer Service Department.
Supporting your customers whenever they have questions will result in more profits and more time for you to spend on expanding your business. With personalized Live Chat, Phone Support, and Email Management, your customers will be speaking with our extension of your internal staff. This creates a sense of security and trust in your current as well as future customers. Your customers will be confident that they can get help if and whenever they may need it.
FlexCare can provide as much or as little support as you need. We'll answer key questions that your customers have and walk them through to the sale. Or we can simply process new sales and refund requests. Whatever it is that your business needs to succeed, we will create a customer support package that works for you.
Take a look at just some of the services we can perform for your business:
- Call Center Phone Support- Toll Free Forwarding
- Live Chat
- Email Support
- Smart Chat (point of sale support)
- Chargeback Collection
- Product Sales and Upgrades- Overflow/Off-peak Support
- Fraud Alert Protection
- Call Reporting
- International Support (Spanish, French, English)
- Professional IVR Recording
- Voicemail (with instant Emailed MP3)
- Call Recording and Backup
- Order Taking
- Political Polls
- Dedicated Agent Options
- Clinical Research
- Customer Follow-up/Quality Surveys
- Lead Generation
- Auto Dialer Campaigns
- Voice Verification
- Product Support
- Warranty Support
- Technical Support Help Desk
- Professional Answering Services (Virtual Office Setup)
- Full Suite Outsourced Business Operations
